That is consistent with previous years. One in four Canadians say they have directly experienced or witnessed online harassment. Yet during the first weeks of the pandemic’s most severe period in Canada, residents weren’t watching more TV or movies online than in previous years. Three in ten Canadians say they’ve used a digital wallet service, stable with results from 2018 and 2019. While this is an important and legitimate measure of what you are paying for, in our opinion, the “off-net” test provides a result more closely aligned with your real-world internet experience. Stay up to date with the latest It’s that data that decision-makers need to continue improving Canada’s internet from coast to coast. We never stop enhancing our state-of-the-art Internet network, bringing rural Canadians the best in Internet technology through our … One-quarter of us admit to having a full-fledged conversation with Alexa, Siri, or Google Assistant. Calculating mean latency for top mobile providers in Canada during Q4 2020, Freedom Mobile had the lowest latency at 27 ms. It is also proportionate by age and by gender. A connection speed of at least 5 megabits per second . Now, 54 per cent of Canadians say they are working from home specifically due to the COVID-19 pandemic. It’s the world’s absolute fastest Internet technology with speeds of up to 1.5 Gbps 1. Many say they would be unlikely to consider buying a home in an area that didn’t have access to broadband. GOOD TO KNOW: 1 Member must continuously subscribe to eligible services and have an account in good standing for 60 days following installation, after which an email is sent to register to redeem the card. In an effort to “flatten the curve” and stop the rapid spread of COVID-19 through our population, governments following the advice of public health officials have put in place severe restrictions on people’s movements throughout our local streets and parks. Edmonton showed the fastest mean download speed over fixed broadband among Canada's most populous cities during Q4 2020 at 187.74 Mbps. More than six in ten Canadians agree they are more likely to do business with a company that has a website and 62 per cent say they generally have a better impression of a business that has a website. CIRA’s Internet Factbook 2020 provides a lens through which we can see how the early weeks of the pandemic have either shifted behaviours towards the digital sphere, or haven't done so despite the unique circumstances we’re in. Atlantic IXP AIXP It’s a comprehensive diagnostic that not only tests download and upload speeds, but also inspects your internet connection for support of modern capabilities, including DNS security extensions and IPv6, and hundreds more data points. vanix.ca [email protected]. Saskatchewan had the slowest mean download speed during the same period. At Xplornet, our commitment to innovation is bringing 5G to rural Canada at the same time as in our biggest cities. aixp.ca [email protected], Calgary YYCIX Another 32 per cent said it’s easier to stay connected in general, and 21 per cent said it’s easier to stay connected at work. This year’s Internet Performance Test data shows a 46 per cent increase in the median average Canadian download speed, from 15.42 Mbps in 2019 to 22.58 Mbps in 2020. The internet is not just holding our digital economy together, it’s empowering Canadian business innovation—with the help of the trusted .CA. We examined combined performance by major cell phone manufacturers and found that devices from Samsung had the fastest mean download speed in Canada during Q4 2020 at 99.58 Mbps. While most Canadians today have access to these minimum service levels, many rural and remote regions in Canada lack the infrastructure needed. Fast upload speeds are critical for video conferencing, cloud storage, and other popular productivity applications used by Canadians working and learning from home. Men and women are about equal in terms of reporting that they witnessed or experienced online harassment. When Canadians were buying food online, they were most likely to order it directly from a restaurant’s website or app, with 53 per cent saying they did so. Canadians are finding it a challenge to limit screen time for themselves and for their children. TELUS, Bell and Rogers are national providers while Fido and Freedom Mobile provide service on a regional basis. About eight in ten Canadians are satisfied with the amount of data in their package, close to the same number as in 2019. It’s that data that decision-makers need to continue improving Canada’s internet from coast to coast. More than half of Canadians now say they have ordered food online, a near doubling from the 27 per cent that did so in 2019. Forty-six percent of Canadians say they trust the security of the transaction when using a mobile wallet, down from 49 per cent in 2019 and 51 per cent in 2018. Service d'Internet avec un bord pour le petit bureau d'office/home: L'édition de DiRECWAY Home/Business fournit l'exécution de la meilleure qualité à un prix de valeur.Ce service est assez souple pour être employé dans votre magasin, PME, et idéal pour les familles et des travailleurs autonome. An analysis of performance on some of the fastest phones in Canada demonstrated the iPhone 12 Pro 5G showed the fastest mean download speed during Q4 2020 with 168.43 Mbps. Canadians are most likely to say their satisfaction with Canadian retailers is about the same as with a U.S. or international retailer (57 per cent), and 30 per cent say they have better satisfaction. Speedtest Intelligence® reveals Rogers was the fastest fixed broadband provider among top providers in Canada in Q4 2020 with a Speed Score™ of 147.12. In 2020, 30% agree they prefer shopping online, down from 38 per cent in 2019 and 39 per cent in 2018. Thirteen percent say it’s due to tax & duty fees or to avoid customs fees. Three in ten Canadians say they have been reluctant to use social media or participate in an online discussion because they are concerned about harassment. This survey of 2,000 adult Canadian internet users was conducted in March 2020 and provides an excellent opportunity to better understand the implications of the pandemic on the way Canadians access the internet and behave online. In Saskatchewan, only 10 per cent do so. Two-thirds of Canadians say they spend at least one hour per day watching TV or movies online. Surprisingly, Canadians were not turning to e-commerce more often than in previous years. Most Canadian are enforcing some type of screen time limitations for their kids, but using various strategies. Also, fewer say they’ve fallen victim to cyberattacks. Saskatchewan residents and Manitobans are the most likely to say they receive spam calls. Members of the press, academics, non-profit researchers and others using the findings in this report for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla. "On-net" tests measure the speed and quality from your computer to a testing server located in your ISP's backbone. This includes, but is not limited to, data, written analysis, images, logos, charts and graphs and other items that may appear on this page. Consultez notre billet de blogue pour plus de détails. Canadians are less likely to say they prefer online shopping to shopping in stores than in previous years. Other popular smart home devices include: Canadians in some provinces are more likely to own a voice-controlled assistant than others. Using a voice assistant to access the internet is up significantly since 2017, when it was just two percent of Canadians doing so. In addition to the laptops, tablets, and smartphones that Canadians are accustomed to connecting with, new smart voice assistants such as Google Home or Amazon Alexa are seeing increased usage. Canadians are most comfortable shopping from Canadian retailers that have a website. More than one-quarter of Canadians now own such a device, an increase from 19 per cent in 2019. Canadians are also enjoying streaming music or radio content online, with four in ten saying they spend one hour or more per day listening to music, and another 31% saying they spend between one minute and one hour per day listening. Also, only 18 per cent of Canadians describe it as the most helpful, and just 11 per cent describe it as the most positive. That’s down from 32 per cent in 2019. In 2019, 45 per cent said they were doing travel research compared to just 32 per cent in 2020. If your internet service provider applies a limit to your bandwidth or data, you can set video quality settings to Low or Medium to use less data.. The number of Canadians that say they are very concerned has been in decline since 2017, when it was 40 per cent. The extra time at home on the couch hasn’t pushed more Canadians towards piracy either. Bell, Shaw, Yak, Eastlink, Rogers, TekSavvy, and Xplornet provide Internet to the more than 3.5 million Albertans. As leading researchers on internet measurement have pointed out, “average rates in universal access gap analysis can be misleading because it will overestimate basic service quality level due to the presence of a small number of very high-speed connections in the sample.” Instead, the median average offers a more realistic estimate of the quality that is available to users. The purpose of CIRA’s research is to identify trends in Canadian internet use. With ORICOM INTERNET, there are no surprises, no hidden fees, no one-size-fits-all formulas. Manitobans are the most likely to say they made an online purchase with a mobile device (59 per cent) and Saskatchewanians are a close second (58 per cent). Latency is often measured in only one direction; however, CIRA’s test uses bidirectional measurements, sometimes referred to as round trip time. 979 Bank Street, Suite 400 Cable, DSL, fibre optics, wireless and dial-up access enable us to adapt to your specific business and residential needs. New Brunswick showed the fastest mean download speed over fixed broadband in Canada during Q4 2020 at 192.17 Mbps. In Manitoba, 29 per cent said the same. But in light of the pandemic, fewer spend time doing travel research, as is to be expected when all non-essential flights are cancelled. This year’s Internet Performance Test data shows a 46 per cent increase in the median average Canadian download speed, from 15.42 Mbps in 2019 to 22.58 Mbps in 2020. When using a mobile device like a smartphone, 42 per cent say they use social media, 42 per cent also say they spend time on email, and 31 per cent are instant messaging. Only 13 per cent of Canadians have managed to go a full week or more without being online. How Canadians spend time online depends on which device they’re using to connect. Among those doing so, seven in ten say they worked remotely for at least some of the time prior to the pandemic. Yukon Territory had the slowest mean download speed during the same period. And in more and more areas, with pure fibre Internet, we even bring 100% fibre straight to the home. You can find the full survey results here. Average speeds in Canada. As the afternoon unfolds, many Canadians might receive calls to their mobile phones, but only 45 per cent bother to answer at least “some of the time.” Likely, they are being worn out by the spam calls they get, with seven in ten receiving at least one per week. Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla This architecture allows the test to better simulate true internet performance. qix.ca [email protected], Ottawa Gatineau Internet Exchange OGIX When Canadians use a voice-controlled assistant, the most popular thing to do with it is to listen to music, the radio, or podcasts, with 13 per cent of Canadians saying so. A sense of trust is required for online shoppers to make the leap to a transaction. Nova Scotians are the Canadians most likely to access news online by visiting a website, with 68 per cent saying they do so. Despite reports of scammers using COVID-19 as an opportunity to devise new methods of attack, Canadians are feeling a bit less concerned with the threat of malware. That majority is smaller than last year, when 80 per cent of Canadians were concerned. ICYMI: Ookla Data and Analysis from February 2021, ICYMI: Ookla Data and Analysis from January 2021, Emerging 5G Market Keeps Canada in the Global Top 10 for Mobile Speeds. Think about it as though you’re creating a monster plan, sort of like an Internet … Within 30 days of receipt of the registration e-mail, Member must register the card online. Ce test vérifie la vitesse de la connexion Internet entre les serveurs de Bell et l’ordinateur que vous utilisez présentement. Canadians of this ilk point to the need to stay connected with family (41 per cent) or friends (36 per cent) as the main reason for staying wired. Almost nine in ten Canadians have broadband internet at home, which has remained relatively stable since 2014. Those who live in New Brunswick are most likely to spend their time watching at least some movies or TV online, with only 8 per cent saying they spend no time doing so. In measuring the consistency of each fixed broadband provider’s performance, we found that Rogers had the highest Consistency Score™ in Canada during Q4 2020, with 88.7% of results showing at least a 25 Mbps minimum download speed and 3 Mbps minimum upload speed. Mbps. Staying at home is likely to lead to more screen time. Despite the entry of many more streaming services over the past year, Netflix remains the dominant option for Canadians. The ten IXPs that are currently operating in Canada can help their members, including ISPs, content providers, and businesses, to exchange data directly. When the lunch hour hits, Canadians are much more likely to be ordering food online. While previous years relied on average values, we have opted to use the median average as our key performance indicator for Canada’s internet. On the other end of the spectrum are Saskatchewan residents, 23 per cent of whom say they spend no time watching movies or TV online. Meanwhile, only 20 per cent of Saskatchewanians own one. Albertans are the most likely to own a smart home security system, with 27 per cent saying they own one versus the national average of 15 per cent. 6 in 10 are more likely to do business with companies who have a website. This improves Canada’s internet infrastructure with better speed and resiliency, strengthening its independence. Before bed, it might be time to finally take a break from the internet, as one in five Canadians say they do daily. To help policy-makers, journalists, and other interested members of the public understand the scale of this digital divide, we have separated our internet performance data using the Statistics Canada definition of metro versus non-metro. Our new EPICO service combines Internet and TV to deliver a unique all-in-one entertainement experience. A total of 2,000 adult Canadians (18+) took the survey, conducted between March 24 and 31. Newfoundlanders felt strongest in this regard, with 62 per cent saying it would be very unlikely that they’d consider buying a home in an area that lacked high-speed internet, compared to the national average of 53 per cent. As a country-code top-level domain (ccTLD) manager, CIRA’s peers include other ccTLDs from across the globe like .BE for Belgium and .IE for Ireland. Vitesse Trucking, Final Mile / Specialized Retail Delivery, and Third Party Logistics (3PL) transport services are a big plus for your North American shipping needs. This survey was conducted during the most severe lockdown restrictions, with all but essential businesses required by the government to close their offices and facilities. CIK Telecom is the top notch internet service provider in Canada. The survey sample is weighted proportionate to population by province. In measuring the consistency of each operator’s performance, we found that Fido had the highest Consistency Score™ in Canada during Q4 2020, with 90.5% of results showing at least a 5 Mbps minimum download speed and 1 Mbps minimum upload speed. Although only 13 per cent of Canadians selected voice-controlled assistants as a way they are accessing the internet, it appears ownership of the devices is much higher than that. But food is a different story. For an in-depth analysis of how COVID-19 has affected global internet performance, read this article. Canadians are also less likely to spend time looking at dining options or restaurant reviews online, with only 21 per cent doing so this year compared to 33 per cent doing so in 2019. However, depending on where in the country they live, Canadians have had very different experiences with the internet as they tried to adapt their usual routines into new digital forms. Percentage of Canadians who think their phone is listening to them. Canadians like to give a home advantage when shopping online. During the COVID-19 pandemic, Canadians have been urged to stay at home. More than three-quarters say that spending less time commuting is the top benefit, but two-thirds say they are saving time in general. You can see how provinces compare below: It’s no secret that there are large disparities between the speeds experienced by urban and rural Canadian internet users. A little more than half of Canadians have ordered food online in 2020, a big jump from just 27 per cent in 2019. In 2019, only 19 per cent of Canadians said the same. Fifty-four per cent of Canadians feel they’ve achieved a better work-life balance and half are enjoying better flexibility with doing chores and errands. They rank second with 26% owning at least one. Pourcentage des ménages canadiens ayant accès à l'internet à bande large à une vitesse d'au moins 5 mégabits par seconde (Mbps). In terms of managing their own screen time, 24 per cent of Canadians say they haven’t gone more than eight hours without being online in the past 12 months. In other ways, Canadians are less likely to find benefits associated with remote work. All Rights Reserved. 50Mbps. Only four per cent of Canadians say they are dissatisfied with the amount of data available to them. Canadian internet users prefer .CA to .COM in many areas, Almost half say because it benefits the Canadian economy, continuing an upward trend. Canadians see access to high-speed internet at home as important, with 51 per cent saying it is critically important and 41 per cent saying it’s somewhat important. CIRA is the steward of .CA, the top-level domain for Canadians. Latency, jitter, and packet loss all affect Canadians' ability to video conference, which has become very important as Canadians try to stay connected to their work, education, friends and family. When asked what device they use to access the internet most often, 51 per cent say they use a desktop or laptop computer. By accessing and using CIRA's website you agree that you have read, understood, and consent to the terms and conditions for the use of CIRA's website, as set out in the Website Terms of Use and Privacy Policy. Pour vous assurer de la validité du test de vitesse, vous devez : brancher l'ordinateur directement au modem câble; Not only is this routing method inefficient, but it opens up the potential for Canadian data to come under the jurisdiction of US laws. Ce service gratuit vous permet d'évaluer la performance de votre accès Internet en mesurant le débit d'envoi et de réception de données. January 1, 2019 onward countries must have at least 300 unique user results for mobile or fixed broadband to be ranked in either category. Those living in PEI and Saskatchewan are the most willing to work for an organization that doesn’t allow remote work, at 51 per cent and 39 per cent respectively. Out of those who know what a digital wallet is, but haven’t used it, four in ten say they’d know how to use one. When asked if they’ve made an online purchase in the past 12 months, 85 per cent responded yes, down slightly from 87 per cent in 2019. As everyone is getting used to new routines around using the internet for work and socializing, many Canadians also find themselves providing ad-hoc tech support services. About one in ten Canadians admits to intentionally pirating movies or TV content online, with those 18-34 most likely to say they have at 24 per cent. Since spring break, Canadians from coast to coast to coast have been doing their part to keep themselves, their friends and family safe. As more Canadians subscribe to residential internet packages with unlimited data, their level of satisfaction with the amount of data included in their home internet packages plateaued in 2020. Canadians are split about whether they visit a store to browse, but then prefer to make purchases online to get the best deal, with 30% agreeing, and 38% disagreeing. Canadians see the value in the option to work from home, and the experience will likely have long-term effects as workplaces reopen from the pandemic. Providing unbiased results with advanced diagnostic information which can help solve your Internet performance problems. Many Canadians do live in rural areas where internet connections are inferior to those enjoyed in urban areas. Enjoy unlimited high speed internet, digital TV, cable and phone services for your home. The bars shown in the chart below are 95% confidence intervals, which represent the range of values in which the true median is likely to be. The number of Canadians making purchases with a mobile phone has been climbing in recent years, but in 2020 looks to have levelled off at 40 per cent, the same as in 2019. Residents of Manitoba are most likely to say they are a victim, with 37 per cent doing so, followed closely by Newfoundland at 35 per cent. Conducted during the early weeks of Canada’s lockdown measures put in place to “flatten the curve” of COVID-19’s spread, CIRA’s Internet Factbook 2020 survey is more than just an update on our collective online behaviour – it’s a small looking glass that reflects how life has changed. Albertans are most likely to describe social media as beneficial at 45 per cent. For more information, please contact press@ookla.com. Overall, Canadians admitting to piracy is on a slight downward trend over the past three years, falling from 14 per cent admitting to it in 2018. When asked how important it is that home internet access be high quality, 56 per cent said it is critically important, and another 39 per cent said it is somewhat important. More Canadians may be starting their day by turning off the alarm on their voice-activated assistant. Men are also twice as likely as women to admit to piracy, with 15 per cent doing so, compared to 7 per cent of women. Latency (otherwise known as “ping”) is often used by heavy internet users like online gamers to establish which server they want to connect to for the best performance. Video quality set to Auto or High. Another one-quarter of Canadians say they spend three to four hours per day doing the same. Quebeckers specifically aren’t trying to take a break, with 40 per cent saying so. Le CRTC reconnaît qu’une infrastructure à large bande bien développée est essentielle pour favoriser la participation des Canadiens à l’économie numérique. A 100 % Quebec company, ORICOM INTERNET is connected to all data transfer networks. Survey respondents say they are satisfied with their broadband performance, and they consider those connections critical. Transparency for greater peace of mind. It remains the most popular subscriber-based online content provider in Canada, with 53 per cent using it. Shop bundles Get Internet, Optik TV + SmartHome Security – starting at $95/month. As 9 A.M. rolls around, 54 per cent of Canadians say they are working at home specifically because of COVID-19. Canadians may be choosing unlimited data plans more often because they are adding more connected devices to their homes. Other popular methods include 39 per cent using weekday limits and 33 per cent using schedules. When using a tablet, Canadians are most likely to clean out their inbox (28 per cent naming email), 23 per cent read news and current events, and 22 per cent use social media. This is a form of “off-net” test that is neutral and unbiased. We’ll let you take your favourite bits and pieces to create a plan that fits your exact needs. Nearly a quarter of respondents say they pirate content because it’s not available without a cable subscription. Among those that do pirate, 31 per cent say they do so because they don’t want to pay for content. Votre position actuelle sera utilisée lorsque que vous effectuerez ce test. Use a trusted browser, such as Google Chrome. Not only are Canadians working from home, but they are also conducting more of their personal business online. .CA news and events by Member will receive card by mail within 2-4 weeks. Three-quarters of Canadians say they are concerned about malware when using the internet. New Brunswickers are most likely to be willing to vacation without internet access (80%). Also, fewer Canadians are spending time on product research. Alberta showed the fastest mean mobile download speed in Canada during Q4 2020 at 101.40 Mbps. Ontario users have received the fastest speeds, with a median average speed of 51.95 Mbps. En 2011, le CRTC avait établi comme objectif que les entreprises de télécoms fassent en sorte que 100% des Canadiens aient accès à une vitesse internet d'au moins 5 Mbps d'ici à la fin de l'année 2015. Albertans are most likely out of all Canadians to subscribe to both Spotify (19 per cent) or Apple Music (10 per cent). In BC, 21 per cent say they’ll do it. Quebec residents are the most likely to seek Canadian content, with three in ten saying they often or always do. As we drift off to sleep, perhaps one more conversation with our voice-activated assistant is in order. 12%. Latency represents the total time it takes for a single bit of data to travel to and from the user’s computer to CIRA’s testing server. Canadians spend a lot of time online. One of the wealthier provinces in Canada, Alberta is also known for its mountains, the Calgary stampede and dinosaurs. mbix.ca [email protected], Montreal QIX They are much more likely to log in to Facebook, the dominant social media platform in Canada, with seven out of ten using it. In 2019, 19 per cent ordered from a non-traditional store, and 15 per cent ordered from a traditional store. This only partially measures their experience as studies have shown that gameplay is tolerable at 150ms latency (the Canadian average is about 104.72ms) and that packet loss and jitter are more likely to affect a gamer’s play experience when above 0.25 per cent. In the evening, Netflix awaits. .CA is a truly Canadian domain, and is only available to individuals and businesses with a connection to Canada (learn more about our Canadian Presence Requirements). New Brunswickers and Nova Scotians are most likely to describe it as harmful, with 23 per cent of each population saying so. Primus’ passion for the customer experience means you get more than leading edge Internet, network, and cloud-based systems or award-winning voice services. Only 18 per cent said they found greater flexibility with childcare as governments required almost all childcare businesses to temporarily close during lockdown measures. PEI residents are most likely to provide support, with 56 per cent saying they do. Netflix remains the most popular subscriber-based content provider amongst Canadians, on par with last year's 53 per cent of respondents saying they are subscribers. Dive deep into the download and upload speeds taken from thousands of tests performed in the great northern nation, and you'll find that only one internet … CIRA presents packet loss as the percentage of total packets sent. As you can see below, users who live in urban areas enjoy a much faster and higher quality internet experience than those who live in rural areas, on average. With a nation sheltering at home and no live hockey games on TV, “Netflix and chill” may seem like one of the only options left for entertainment. Thirty-seven percent of Canadians ordered through a food delivery service like Uber Eats or Skip the Dishes. With many stores closed, e-commerce is the main avenue for Canadians to shop right now. The Fastest ISPs of 2018: Canada. Canada. Where percentages used to represent survey responses do not add up to exactly 100%, it is due to rounding. In 2019, 43. PEI residents are most likely to prefer Canadian retailers online, with 83 per cent saying so. Two-thirds of Canadians prefer making online purchases from Canadian retailers when they have a choice. Speedtest Intelligence® reveals TELUS was the fastest mobile operator among top providers in Canada in Q4 2020 with a Speed Score™ of 87.88 on modern chipsets. And only 22 per cent said they had greater flexibility with housing choices. Thirty-seven percent of Canadians trust in their ability to contact someone if an issue occurs, and 36 per cent trust in their ability to recover funds if a mistake occurs, both factors are down a couple of percentage points from 2019. 1/3 of Canadians have sworn at their voice-activated assistant, 7 in 10 Canadians have said please and thank you to their voice-activated assistant. The contents of this report are the property of Ookla, LLC and may not be copied, redistributed, published, displayed, performed, modified, exploited or used for commercial purposes, including use in advertisements or other promotional content, without express written permission. Bell leads in median 5G download speeds with 228.99 Mbps versus TELUS's 220.31 Mbps. The CIRA Internet Performance Test uses test nodes located in data centres that have Canadian Internet Exchange Points (IXPs) in them. CIRA supports the continued development of Internet Exchange Points across Canada. To ensure the validity of the speed test, you must: plug the computer directly into the cable modem; verify that the computer is not running other tasks; check that only the speed test uses the Internet connection. 12ms. Newfoundlanders are the most likely to have one, with 38 per cent saying they have one and 36 per cent of PEI residents saying the same. Meanwhile, residents in the province of Newfoundland have access to the slowest speeds on average, at 5.64 Mbps download.
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